Privacy Policy

Via Vante

Effective: 23 October 2026

1. Introduction

Via Vante Tours (“Via Vante”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, request a quotation, make a booking or use our private transport and tour services.

We aim to handle all personal information responsibly and in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

By using our website or services, you acknowledge that you have had the opportunity to read this Privacy Policy.

2. Personal Information We Collect

Depending on the services you request, we may collect the following information:

Personal and contact information

Full name and surname.
Email address and telephone number.
Contact details of a person making a booking on behalf of another traveller.

Booking and travel information

Pick-up and drop-off locations.
Travel dates, times and destinations.
Number of passengers and relevant luggage requirements.
Tour preferences, selected attractions and special requests.
Flight details, where required for airport transfers.

Payment information

Payments may be processed through third-party payment providers. We may receive transaction references, payment confirmation and relevant billing information. Full payment card details are generally handled by the applicable payment provider rather than stored directly by us, depending on the payment method used.

Website usage information

We may collect technical information such as your IP address, browser type, device information, pages visited and website interactions, subject to the website tools and cookie settings in use.

We aim to collect only information that is reasonably necessary for the purposes described in this policy.

3. How We Collect Your Information

We may collect personal information when you:

Submit an enquiry through our website.
Request a quotation for transport or a private tour.
Make or amend a booking.
Contact us by email, telephone or WhatsApp.
Make a payment or request a refund.
Interact with our website or social media pages.
Voluntarily provide additional information necessary to arrange your journey.

Where appropriate and lawful, information may also be received from a person making a booking on your behalf or from service providers involved in arranging your travel.

4. How We Use Your Information

We use your personal information for legitimate business and service-related purposes, including to:

Respond to enquiries and provide quotations.
Arrange and manage private transport, chauffeur services, airport transfers and tours.
Confirm itineraries, pick-up arrangements and booking details.
Process payments, deposits, cancellations and refunds.
Communicate important information about your journey.
Accommodate relevant passenger, accessibility or luggage requirements that you choose to share.
Improve our website, customer experience and services.
Maintain business, accounting and tax records.
Address complaints, disputes, fraud prevention and legal obligations.
Send promotional communications where permitted by law and, where required, with your consent.

We will not use your personal information for unrelated purposes unless permitted by law or where the required permission has been obtained.

5. Sharing Your Personal Information

Via Vante does not sell your personal information.

We may share relevant information with trusted third parties where reasonably necessary to provide our services or operate our business. These may include:

Drivers and transport service providers involved in fulfilling your booking.
Payment processors and financial service providers.
Website hosting, booking, communication and information technology providers.
Tour, activity or attraction providers where arrangements require it.
Professional advisers, insurers or auditors where appropriate.
Government authorities, regulators or law enforcement agencies where required or authorised by law.

We aim to share only the information necessary for the relevant purpose and to take reasonable steps to protect it.

Third-party service providers may process information in accordance with their own privacy policies and contractual obligations.

6. Payment Security

Where online payments are available, transactions may be handled by third-party payment providers.

Customers should review the relevant provider's terms and privacy policy before completing a transaction.

Via Vante will take reasonable steps to protect payment-related information within our control. However, no online transmission or electronic storage method can be guaranteed to be completely secure.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic and improve user experience.

Depending on the tools installed on our website, these technologies may include:

Essential cookies required for website functionality.
Preference cookies that remember selected settings.
Analytics cookies that help us understand how visitors use the website.
Marketing cookies, if advertising or tracking tools are implemented.

Where required by applicable law, we will seek consent before using non-essential cookies.

You may be able to manage cookies through your browser settings or the cookie preferences available on our website. Disabling certain cookies may affect website functionality.

8. Storage and Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining records, resolving disputes and complying with applicable legal obligations.

The retention period will depend on the type of information and the reason it is held.

When personal information is no longer required and there is no lawful reason to retain it, we will take reasonable steps to securely delete, destroy or de-identify it.

9. Protection of Personal Information

We take reasonable technical and organisational measures to safeguard personal information against loss, unauthorised access, misuse, alteration, disclosure or destruction.

These measures may include access restrictions, secure systems, appropriate passwords, service-provider safeguards and secure handling procedures.

Access to personal information is limited to individuals and service providers who reasonably require it for authorised purposes.

Although we take reasonable precautions, we cannot guarantee absolute security. If a security compromise occurs, we will take appropriate steps in accordance with applicable legal requirements.

10. International Transfers of Information

Some website hosting, communication, booking or payment providers may store or process personal information outside South Africa.

Where personal information is transferred outside South Africa, Via Vante will take reasonable steps to ensure that the transfer complies with applicable legal requirements, including the relevant conditions under POPIA.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request confirmation of whether we hold your personal information.
Request access to personal information we hold about you.
Ask us to correct inaccurate, incomplete or outdated information.
Request deletion or destruction of information where legally permissible.
Object to certain processing activities on lawful grounds.
Withdraw consent where processing is based on consent.
Object to direct marketing communications.
Lodge a complaint with the Information Regulator of South Africa.

Certain requests may be limited where we are legally required or authorised to retain or process information.

To exercise your rights, contact us using the details in Section 15. We may need to verify your identity before responding.

12. Direct Marketing

Via Vante may send service-related communications necessary to manage your enquiry or booking.

We may also send promotional offers, travel inspiration, service updates or marketing communications where permitted under applicable law.

You may opt out of promotional communications by following the unsubscribe instructions provided or contacting us directly.

Opting out of marketing will not prevent us from sending essential communications relating to an existing enquiry or booking.

13. Children's Personal Information

Our services may be used by families travelling with children. We may collect limited information about child passengers when reasonably necessary to arrange a booking or provide a safe and suitable service.

We encourage parents or legal guardians to provide information relating to children only where necessary and appropriate.

Where POPIA requires specific authorisation or consent for processing a child's personal information, we will take the required steps before processing it.

14. Third-Party Websites and Services

Our website may contain links to external websites, social media platforms, payment services or tourism providers.

These third parties operate independently and may have their own privacy policies and practices. Via Vante is not responsible for the privacy or security practices of external websites that we do not control.

We encourage visitors to review the relevant privacy policies before sharing personal information with third parties.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights or would like to raise a concern about how your personal information is handled, please contact us.

Via Vante Tours

Email: [Insert official business email address]
Telephone / WhatsApp: [Insert business contact number]
Website: [Insert official website URL]
Business address: [Insert registered or business address, if applicable]
Information Officer: [Insert appointed Information Officer or responsible contact details]

We will review privacy-related requests and respond in accordance with applicable legal requirements.

16. Complaints

If you believe your personal information has been handled unlawfully or your privacy rights have been infringed, please contact Via Vante first so that we can attempt to resolve the matter.

You may also lodge a complaint with the South African Information Regulator:

Website: https://inforegulator.org.za/

Email: POPIAComplaints@inforegulator.org.za

Please check the Regulator's official website for current contact details and complaint procedures.

17. Changes to This Privacy Policy

Via Vante may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices or legal requirements.

We will publish the latest version on our website with its updated effective date. We encourage visitors to review this page periodically.

Last updated: 23 October 2026.